FAQs

Frequently Asked Questions

Are Bunjie products fragranced?

Oh we thought you'd never ask! We are very excited to tell you that our exclusive Eau de Bunjie was whiffed up by a French perfumer & is 100% natural & allergen-free. This means no hidden allergens such as Limonene & Linalool that somehow (insert shrug) sneak their way into skincare made for little people.

Is Bunjie safe for newborns?

Absolutely! Bunjie has been carefully developed to support little skin from the day that it enters the this crazy world.

How should I store my Bunjie products?

Bunjie products are the happiest when your shelfie is below 30 degrees.

Is Bunjie Vegan?

Bunjie products are 100% vegan friendly because animals are our friends :)

Is Bunjie cruelty-free? Does Bunjie test on animals?

Bunjie is 100% cruelty free. Our ingredients & finished products are in no way, shape or form tested on any furry (or non furry) friends. Everything get's tested on us, our friends, friends of friends & the favourite mini humans in our life.

Do Bunjie products contain Parabens?

We pinky promise that Bunjie is squeaky clean & does not contain Parabens. All products are 100% naturally derived & do not contain any of the 1300 ingredients or chemicals banned by the European Union.

What is the Microbiome?

Well, have we got news for you! You have approximately 38 trillion microorganisms (mostly bacteria but also fungi & viruses) living in & on your body. Say hello to your microbiome. No two microbiomes are the same it’s all YOURS & each part of your body also has it's own microbiome. The conversation starter is the Gut microbiome but others such as the skin, mouth & nose are all just as important. In case you were wondering, our fave is the skin microbiome :) We often assume that bacteria is a bad thing, however we rely on our friendly bacteria known as probiotics to help digest food, keep our immune system strong and protect us against bad bacteria. Cheers to the good bacteria!

Are Bunjie products suitable for sensitive or eczema prone skin?

Bunjie products are carefully formulated for sensitive, cranky little skin but we don't recommend using them in place of any therapeutic products that may be more appropriate. If your little one's skin is itchy & dry you can apply Snug as a Bug lotion & Rock-A-Bye oil for an instant hug of comforting moisture.

Do I need to patch test?

It's not a must but as with any new skincare routine doing a quick patch test is recommended. To patch test, apply a small squirt of Bunjie product on little skin & wait 1-2 minutes. If redness or irritation develops (we'll be very surprised) please don't continue to use. Don't be shy... get in touch & let us know what happened at hey@bunjie.com.

What is your product shelf life?

If un-opened Bunjie products will happily sit on your shelfie for 12 months, but we know that you won't be able to wait that long! Once opened you should use products within 6 months.

What should I do if my baby swallowed one of the Bunjie products?

We know our little products smell good enough to eat & a sneaky lick of the lips is ok, but if large amounts are swallowed please consult a medical professional or call the 24/7 Poisons Information hotline 13 11 26.

Who do I contact if the I can't find the answer to my questions here?

Bunjie HQ is based in Sydney & we're workin' 9-5 (just like Dolly) AEST/AEDT. We're always happy to hear from you, so get in touch at hey@bunjie.com.

Can I use Bunjie on my own skin?

Of course…. Bunjie products are happy to pamper the whole family!

What does PH balanced mean?

You would have learnt about pH in Chemistry class back in the day. It’s a number that shows whether something is acidic or alkaline, based on a measure of 0-14. Anything below seven is acidic, anything above is alkaline and bang on seven is neutral (water is 7). The skin's happy pH is 5.5, which is slightly acidic. All Bunjie products are balanced between pH 5 to 5.5 to support baby's delicate skin as it adjusts to it’s new world & make sure that their little microbiome doesn't get disrupted.

Purchasing & Shipping

How much does shipping cost?

Standard shipping within Australia is $9 & will be tracked until our little hero's are safely in your hands.

Standard Air Freight across the Tasman to anywhere in NZ is $9

International Air Freight (economy class) is $18

Australia Only: If you're in a hurry & there's a need for speed, add Express shipping at the check out for $12.

How long will delivery take?

Australian Domestic: We have a handy little calculator for you to use, just click here (https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/). The journey starts from our hometown, Sydney.

New Zealand: 2-3 business days. (we know you might "business" on the weekends but our business days are Mon-Fri)

International Guests: 3-10 business days. All products have their passports ready!

Didn't like your Bunjie products?

Oh no we didn't expect that! We offer a 30-day money back guarantee on all products. This applies only to products purchased directly from www.bunjie.com. Click here to go to our super easy returns and refunds policy.

Do you ship internationally?

Of course… we think everyone on the planet deserves to have the happiest little skin!

Where can I buy Bunjie?

You can buy it here & get it delivered straight to your door or you can take a stroll to any one of our amazing pharmacy retailers (this option will help you hit 10,000 steps a day). See our stockists list to plan your shopping trip!

Can I track my order?

Don't worry, we provide tracking for all orders. We'll send you an email once your order is dispatched so you can see exactly where your new BFF's are at all times.

Will you give my information to any 3rd parties?

Don't worry you're safe with us. We pinky promise to keep all of your information locked in our Bunjie vault for our eyes only.

What payment methods does Bunjie accept?

Visa, Mastercard & PayPal. Keep your eyes peeled for Afterpay coming soon!

Can I cancel or change my order?

Let's be humans together, of course you can! If you want to change your order please email orders@bunjie.com as soon as possible with your order details & we will try our best to help. Please understand that our Bunjie family are very efficient, so unfortunately once the order has been shipped, it's yours to keep. We do have a super easy returns and refunds policy that you can find here if you need it.